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Shipping policy


  • Neon Marvels strive to provide the fastest turnaround time in the neon sign industry. The neon signs are handcrafted in our world-class facility with utmost passion and attention to detail. Our processing time is 2-3 days.
  • We provide FREE SHIPPING all over the world with the best shipping times.
  • Your order is delivered in a strong and durable custom-designed double box, specifically made for mail orders.
  • We rely on third-party logistics such as DHL, FedEx, or UPS to handle the delivery of your neon signs. Depending on the country and location, We select the shipping companies for the fastest and safest delivery.
  • We will provide a tracking number once your order is dispatched. Please ensure that you provide the correct shipping address. The shipping address on your invoice will be used to fulfill the orders.

US Shipping:

Free Standard Shipping(FedEx/ DHL Fully Tracked, 2-3 weeks delivery) with fully trackable service.

Worldwide Shipping:

Free Standard Shipping(FedEx/ DHL Fully Tracked, 2-3 weeks delivery) with fully trackable service

If you require more info on neon signs including our customized options and services, please feel free to contact us at

Customers are liable for all return shipping costs due to incorrect address or multiple failed delivery attempts, resend shipment costs(if refuse to accept a parcel). The shipping costs in such scenarios are non-refundable.

Customs fees, import fees, duties, and taxes:

We ship products all over the world. Each country has its own rules and fees for products imported into the said country. It is important that you are aware of your own countries import laws and fees before you buy. Neon Marvels does not charge you any of these fees or taxes, and we're not able to pay these on your behalf. These fees are your responsibility and are not covered by the shipping fees we charge you. Our shipping fees only cover the transport of the product. If you're unsure about your government's import fees you can most likely find that information online on your government's website or many other websites that cover global shipping and logistics.