Neon Marvels Return Policy
As our products are custom made, we accept returns and exchanges only on defective products. Neon Marvels will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolution for defective products, including refunds for the cost of the product and/or shipping, is decided on a case-by-case basis and is at the sole discretion of Neon Marvels.
All the neon signs are handcrafted and made for the precise purpose and usage of the customer. Every design is unique. Our team of professionals handcrafts neon signs by bending the LED neon signs by hand. Hence, Your custom neon sign may not be matched 100% with the mock-up we sent you or the designs you see on our website. The colors of our neon product from our website or mock-ups we email you are for reference only.
We will not accept cancellations once an order is placed. Every neon sign is custom made. Once the order is placed and put into production, We cannot cancel the order. Thus, unwanted or incorrect orders cannot be cancelled.
Neon Marvels Returns Procedure
If your items arrive damaged or defective, please get in touch with our support team at firstname.lastname@example.org and include both a video and a photo for diagnosis and quality assurance purposes within 2 days.
If a replacement is approved, Neon Marvels will process and ship the replacement at the earliest time possible. If a partial or full refund is agreed upon, this will be processed within 14 days of you receiving the product.
If you have further questions regarding our Refund and Replacement policy for a neon sign, please contact us at email@example.com.